Help Centre

Simply create a free account using your email, Google, Discord, or X account. Once registered, browse AI companions from the Girls, Anime, or Guys tabs and start chatting instantly.

Yes, Candy AI has a free tier that includes basic chat access. Premium plans unlock unlimited messaging, image generation, AI phone calls, and more, starting from $3.99/month.

You can cancel your subscription at any time by visiting your account settings. Your Premium access will remain active until the end of your current billing period. There are no cancellation fees.

Candy AI is operated by EverAI Limited, so charges will appear on your bank statement as 'EverAI'. This is completely normal and not a fraudulent charge.

Premium members can create fully customised AI companions. Navigate to "Create Character" in the sidebar, then choose your AI's name, personality traits, appearance, and backstory. Your creation is saved and accessible anytime.

Yes. All conversations on Candy AI are encrypted and kept confidential. We do not sell your personal data to third parties. For full details, see our Privacy Policy.

Try clearing your browser cache and cookies, then reload the page. Ensure you are using an up-to-date browser (Chrome, Firefox, Safari, or Edge). If the issue persists, please contact our support team.

Tokens are used for generating images and other premium AI interactions. Premium members receive 100 FREE tokens every month. Additional tokens can be purchased through your account settings.